Privacy Policy
Your Privacy Matters
At Vivaldi Egypt, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how we may collect, use, store and protect information when you visit or use the Vivaldi Egypt website.
Information We May Collect
Depending on how you interact with our website, we may collect information such as:
Information You Provide
When you contact us, place an order, request support or submit a form, you may provide:
- Full name
- Phone number
- Email address
- Delivery address
- Billing information
- Order information
- Business information for B2B inquiries
- Information included in your messages or support requests
Information Collected Automatically
When you browse our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Website interactions
- General usage information
Where applicable, cookies and similar technologies may also be used to improve website functionality and understand how visitors use our website.
How We Use Your Information
We may use the information we collect to:
- Process and fulfill orders
- Arrange delivery
- Respond to customer inquiries
- Provide product and warranty support
- Process return or refund requests
- Respond to wholesale and B2B inquiries
- Improve our products, services and website
- Communicate with you about your requests or orders
- Prevent fraud, misuse or unauthorized activity
- Comply with applicable legal and regulatory requirements
We only use personal information for legitimate business purposes and in accordance with applicable laws.
Payment Information
When you make a payment through the website, payment information may be processed by the relevant payment service provider.
Vivaldi Egypt does not need to store complete payment card details when these are securely processed by an authorized payment provider.
Payment information is handled according to the applicable security and privacy practices of the payment provider.
Cookies
Our website may use cookies and similar technologies to help provide a better browsing experience.
Cookies may be used to:
- Remember certain preferences
- Support website functionality
- Understand website usage
- Improve website performance
- Support relevant marketing or analytics activities where applicable
You can manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Sharing Your Information
We may share relevant information with trusted service providers when necessary to operate our business and provide services to you.
These may include:
- Delivery and logistics providers
- Payment service providers
- Website and technology providers
- Customer support or service providers
- Professional or legal advisers when necessary
- Government authorities where legally required
We do not share personal information unnecessarily.
Protecting Your Information
We take reasonable measures to help protect personal information against unauthorized access, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Your Information & Your Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to request access, correction, deletion or other actions relating to your information.
If you would like to make a privacy-related request, please contact us using the details below.
Third-Party Services
Our website may contain or use services provided by third parties, such as payment providers, delivery services, analytics tools or social media platforms.
These third parties may process information according to their own privacy policies and terms.
We recommend reviewing the relevant third-party policies when using their services.
Links to Other Websites
Our website may contain links to third-party websites.
Vivaldi Egypt is not responsible for the privacy practices, content or security of websites operated by third parties.
We recommend reviewing the privacy policy of any external website you visit.
Children's Privacy
Our website is intended for general audiences and is not specifically directed toward children.
We do not knowingly collect personal information from children in violation of applicable laws.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements or privacy practices.
When changes are made, the updated version will be published on this page with the revised effective date where applicable.
Contact Us About Privacy
If you have a question about this Privacy Policy or how your information is handled, please contact Vivaldi Egypt:
Email: [Privacy / Customer Support Email]
Phone: [Customer Support Number]
Important Legal Note
This page provides the website's general privacy framework.
The final Privacy Policy should be reviewed and approved by Vivaldi Egypt's legal adviser before publication, particularly regarding data retention, legal bases for processing, cookies/analytics, third-party processors, international data transfers and user rights under applicable Egyptian data-protection requirements.