Terms & Conditions

Terms & Conditions

Welcome to the Vivaldi Egypt website.

These Terms & Conditions govern your use of the website and your purchase of products through Vivaldi Egypt.

By accessing or using this website, you agree to these terms. If you do not agree with any part of these terms, please do not use the website.

1. About Vivaldi Egypt

Vivaldi Egypt is the local distributor of Vivaldi cookware products in Egypt.

The Vivaldi brand is manufactured in Türkiye by Görgel Metal, while products offered through this website are supplied and sold through the Vivaldi Egypt distribution operation.

2. Using Our Website

You agree to use this website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.
  • Attempt to gain unauthorized access to the website or its systems.
  • Interfere with the website's operation or security.
  • Copy, reproduce or misuse website content without permission.
  • Provide false or misleading information when placing an order or submitting a form.

3. Product Information

We make reasonable efforts to ensure that product information displayed on the website is accurate and up to date.

Product information may include:

  • Product names
  • Images
  • Materials
  • Dimensions
  • Capacities
  • Product features
  • Available colors or finishes
  • Warranty information

Actual product appearance may vary slightly from images displayed on the website due to photography, lighting, screen settings or manufacturing variations.

Product specifications may also be updated from time to time.

4. Product Availability

All products displayed on the website are subject to availability.

The appearance of a product on the website does not necessarily guarantee that it is available for purchase at all times.

If a product becomes unavailable after an order has been placed, Vivaldi Egypt may contact you regarding the available options.

5. Prices & Offers

Product prices displayed on the website are subject to change without prior notice.

Promotional offers, discounts and special prices may be subject to specific terms, availability and validity periods.

The applicable price for an order is the price confirmed at the time of purchase.

6. Orders

When you place an order through the website, you are submitting a request to purchase the selected products.

An order may be subject to confirmation and availability.

Vivaldi Egypt reserves the right to refuse or cancel an order in circumstances including:

  • Product unavailability
  • Incorrect pricing or product information
  • Suspected fraudulent activity
  • Incomplete or incorrect customer information
  • Technical or system errors
  • Other circumstances permitted under applicable law

If an order is cancelled after payment has been made, any applicable refund will be handled according to the relevant refund procedures.

7. Payment

Payment methods available on the website may vary.

Where online payment is available, payments may be processed through third-party payment service providers.

You agree to provide accurate and valid payment information when required.

Payment transactions are subject to the terms and security procedures of the applicable payment provider.

8. Shipping & Delivery

Orders are delivered according to the Vivaldi Egypt Shipping Policy.

Estimated delivery times are provided for guidance and may vary depending on location, availability, courier operations and circumstances outside our control.

For complete information, please review our:

Shipping Policy →

9. Returns & Refunds

Returns, exchanges and refunds are handled according to the applicable Vivaldi Egypt Return & Refund Policy.

Different conditions may apply depending on the product, order and reason for the return.

For complete information, please review:

Return & Refund Policy →

10. Warranty

Vivaldi Egypt provides warranty coverage for eligible products against manufacturing defects according to the applicable warranty terms.

Current warranty periods include:

25 Years
Stainless Steel Cookware

5 Years
Granite & Non-Stick Cookware

Warranty coverage, exclusions, claim requirements and applicable procedures are governed by the official Vivaldi Egypt warranty terms.

Warranty coverage does not replace or limit any rights provided to consumers under applicable law.

11. Product Use & Safety

Customers are responsible for using cookware according to the instructions provided with the product and the applicable Care & Use guidance.

Always follow product-specific instructions regarding:

  • Heat levels
  • Suitable stovetops
  • Oven use
  • Utensils
  • Cleaning
  • Storage
  • Handles and other components

Do not use a product in a manner inconsistent with its intended purpose or product instructions.

12. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Brand names
  • Product images
  • Photography
  • Text
  • Graphics
  • Videos
  • Designs
  • Page layouts

is owned by or licensed to Vivaldi Egypt and/or the relevant rights holders and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute or commercially use website content without prior written permission.

13. User-Submitted Information

If you submit information through our contact, support or B2B forms, you are responsible for ensuring that the information you provide is accurate and does not violate the rights of another person or entity.

Personal information submitted through the website is handled according to our:

Privacy Policy →

14. Third-Party Services & Links

The website may use third-party services or contain links to external websites.

These may include payment providers, delivery services, social media platforms, analytics services or other technology providers.

Vivaldi Egypt is not responsible for the content, availability, security or privacy practices of third-party websites and services.

15. Website Availability

We aim to keep the website available and functioning properly, but we cannot guarantee uninterrupted access at all times.

The website may occasionally be unavailable because of:

  • Maintenance
  • Technical issues
  • Updates
  • Server or network problems
  • Circumstances beyond our control

16. Limitation of Liability

To the extent permitted by applicable law, Vivaldi Egypt shall not be responsible for losses resulting from circumstances outside its reasonable control, including technical failures, third-party service interruptions, delivery delays or events beyond our control.

Nothing in these Terms & Conditions is intended to exclude or restrict any consumer rights or legal protections that cannot lawfully be excluded or restricted.

17. Changes to These Terms

Vivaldi Egypt may update these Terms & Conditions from time to time.

Updated terms will be published on this page, and the revised version will apply from the date of publication unless otherwise stated.

We recommend reviewing this page periodically.

18. Governing Law

These Terms & Conditions are subject to the applicable laws and regulations of the Arab Republic of Egypt.

Any disputes will be handled in accordance with applicable Egyptian law and the jurisdiction of the competent authorities and courts.

19. Contact Us

If you have questions regarding these Terms & Conditions, please contact Vivaldi Egypt:

Email: [Customer Support Email]
Phone: [Customer Support Number]
Address: [Official Business Address]

Important Legal Review

This page is a website-ready working draft, but the final Terms & Conditions should be reviewed and approved by Vivaldi Egypt's legal adviser before publication.

In particular, the final version should confirm the company's exact legal name, commercial registration details, address, payment terms, consumer rights, return periods, warranty terms and applicable Egyptian legal requirements.