Warranty
Quality You Can Count On
At Vivaldi, we believe that confidence in your cookware should last as long as the cookware itself.
That's why selected Vivaldi cookware comes with long-term warranty coverage against manufacturing defects.
Our warranty is designed to give you confidence in choosing Vivaldi for your kitchen.
Our Warranty Promise
25 Years
Stainless Steel Cookware
Vivaldi Stainless Steel cookware is covered by a 25-year warranty against manufacturing defects.
Designed for long-term everyday use, our stainless steel collections are made to become a lasting part of your kitchen.
Explore Stainless Steel
5 Years
Granite & Non-Stick Cookware
Vivaldi Granite and Non-Stick cookware are covered by a 5-year warranty against manufacturing defects.
Designed for everyday cooking and convenience, these collections are backed by long-term warranty confidence.
Explore Granite
Explore Non-Stick
What Does the Warranty Cover?
The Vivaldi warranty covers eligible manufacturing defects that occur under normal intended use, subject to the applicable warranty terms.
Examples of manufacturing-related issues may include defects in:
Manufacturing quality
Material or construction
Factory workmanship
The warranty does not cover damage resulting from misuse, improper care, accidents or normal wear and tear.
What Is Not Covered?
The warranty does not apply to damage caused by factors outside normal manufacturing defects, including:
Improper Use
Using the cookware in a way that is inconsistent with its intended purpose or care instructions.
Physical Damage
Damage caused by dropping, impact, misuse or accidents.
Scratches & Surface Damage
Damage caused by unsuitable utensils, sharp objects or abrasive cleaning materials.
Overheating
Damage resulting from excessive or inappropriate heat.
Normal Wear & Tear
Changes that naturally occur through regular use over time.
Improper Cleaning or Care
Damage resulting from failure to follow the recommended care and maintenance instructions.
How Does the Warranty Work?
If you believe your Vivaldi cookware has a manufacturing defect, our customer support team can help you through the warranty process.
Step 1
Contact Vivaldi Egypt
Reach out to our customer service team with your warranty inquiry.
Step 2
Provide Your Product Details
Share the required product and purchase information.
Step 3
Product Assessment
The product may need to be inspected to determine whether the issue is covered under the warranty.
Step 4
Warranty Resolution
If the issue is confirmed as a covered manufacturing defect, the appropriate warranty resolution will be provided according to the applicable warranty terms.
What You Need for a Warranty Claim
To help us process your request, please keep:
Proof of Purchase
Your purchase receipt or other accepted proof of purchase.
Product Information
The relevant product or collection details.
Photos or Videos
When requested, visual documentation of the issue may help our team assess the case.
Your Contact Information
So our customer service team can reach you regarding your claim.
Taking Care of Your Warranty
The best way to protect your cookware — and get the most from it over time — is to use and care for it correctly.
Learn how to properly use, clean and maintain your Vivaldi cookware.
Explore Care & Use
Your Confidence, Backed for Years
A warranty is more than a number.
It's a reflection of the confidence we have in the products we bring to your kitchen.
25 YEARS
Stainless Steel
5 YEARS
Granite & Non-Stick
Made in Türkiye. Backed for Years.
Need Help With Your Warranty?
Our Vivaldi Egypt team is here to help.
If you have a question about your warranty, product or eligibility, contact us and our team will guide you through the next steps.
Contact Us
Warranty Inquiry
Warranty Terms
The information provided on this page is a general overview of the Vivaldi Egypt warranty.
Warranty eligibility, coverage, exclusions and claim procedures are subject to the official Vivaldi Egypt warranty terms applicable to the purchased product.
View Full Warranty Terms