Shipping Policy
Shipping Made Simple
At Vivaldi Egypt, we want your cookware to reach you safely and conveniently.
This Shipping Policy explains how orders are processed, delivered and handled once you place an order through the Vivaldi Egypt website.
Order Processing
Once your order is successfully placed, our team will begin processing it.
Orders are prepared and handed over for delivery according to our operating schedule and the availability of the products included in your order.
You may receive a confirmation or delivery update using the contact information provided when placing your order.
Delivery Across Egypt
Vivaldi Egypt delivers to locations across Egypt through our delivery partners.
Delivery availability and estimated delivery time may vary depending on:
- Your location
- Delivery area
- Product availability
- Order volume
- Courier operations
- Public holidays or exceptional circumstances
The estimated delivery time shown during checkout, when available, should be considered an estimate rather than a guaranteed delivery date.
Delivery Fees
Shipping fees, when applicable, will be displayed during the ordering process before you complete your purchase.
Delivery charges may vary depending on the delivery location, order details and applicable offers.
Receiving Your Order
When your order arrives, we recommend checking the package before accepting it whenever possible.
If you notice visible damage to the outer packaging, please inform the delivery representative and contact Vivaldi Egypt as soon as possible.
For any issue with the product itself, please contact our support team with your order details and, when relevant, photos or videos of the issue.
Delayed Deliveries
While we work to deliver orders within the estimated timeframe, unexpected circumstances may occasionally cause delays.
These may include:
- High order volumes
- Courier delays
- Incorrect or incomplete delivery information
- Weather or transportation conditions
- Public holidays
- Circumstances outside our control
If your order is significantly delayed, please contact our customer support team and provide your order details so we can assist you.
Incorrect Delivery Information
Please make sure your delivery information is accurate before completing your order.
This includes:
- Full name
- Mobile number
- Governorate
- City / area
- Detailed delivery address
If you need to update your delivery information after placing an order, contact us as soon as possible.
We cannot guarantee that changes can be made once an order has been processed or handed to the delivery partner.
Failed Delivery Attempts
If the courier is unable to complete delivery because the recipient cannot be reached, the address is incorrect or incomplete, or delivery cannot otherwise be completed, additional delivery arrangements may be required.
Our team may contact you to coordinate the next step.
Product Availability
Orders are subject to product availability.
If an item becomes unavailable after an order has been placed, our team will contact you regarding the available options.
Questions About Your Delivery?
If you have a question about your order or delivery, we're here to help.
Please contact Vivaldi Egypt and provide your order number and contact details so our team can assist you more efficiently.
Contact Us →
Important Information
Delivery times, shipping fees, service areas and delivery procedures may be updated from time to time.
The shipping information applicable to your order is the information confirmed by Vivaldi Egypt at the time of purchase.