Return & Refund Policy
Return & Refund Policy
At Vivaldi Egypt, we want you to feel confident when shopping with us.
This policy explains the general process for returns, exchanges and refunds for purchases made through the Vivaldi Egypt website.
Before Requesting a Return
Please make sure that your order and product meet the applicable return conditions.
For the fastest assistance, keep your order number, purchase details and product information available when contacting us.
Damaged or Incorrect Orders
If you receive an order that appears to be damaged, incorrect or different from what you ordered, please contact Vivaldi Egypt as soon as possible.
To help us review the issue, we may ask you to provide:
- Order number
- Product details
- Photos of the product
- Photos of the packaging
- A description of the issue
Our team will review the case and guide you through the appropriate next steps.
Returns
Return eligibility depends on the condition of the product and the applicable return terms at the time of purchase.
Returned products may need to meet certain conditions, including:
- The product must be in an eligible condition.
- The product should not show signs of inappropriate use.
- Original packaging and accessories should be retained when applicable.
- Proof of purchase may be required.
Products that do not meet the applicable return conditions may not be eligible for return.
Exchanges
If an exchange is available for your order, our team will explain the available options after reviewing your request.
Exchange availability may depend on:
- Product availability
- Condition of the returned item
- Reason for the exchange
- Applicable return terms
Refunds
When a refund is approved, the refund will be processed according to the payment method and applicable Vivaldi Egypt refund procedures.
The time required for the refunded amount to appear may vary depending on the payment provider or financial institution.
Return Shipping
Return shipping arrangements and any applicable return delivery costs depend on the reason for the return and the applicable return terms.
Our customer support team will confirm the appropriate procedure before you send a product back.
Please do not return an order without contacting us first.
Products With Manufacturing Defects
If you believe your cookware has a manufacturing defect, please contact our Product & Warranty Support team.
Manufacturing defects may be handled under the applicable Vivaldi Egypt warranty rather than the standard return process.
Warranty Support →
How to Request a Return
01 — Contact Us
Contact Vivaldi Egypt with your order number and the reason for your request.
02 — Share the Required Details
Provide any information, photos or documentation requested by our team.
03 — Request Review
Our team will review the request according to the applicable return terms.
04 — Follow the Instructions
If the return is approved, you will receive instructions on how and where to return the product.
05 — Resolution
Once the returned product has been received and reviewed when required, our team will proceed with the applicable exchange or refund.
Important Information
Return, exchange and refund eligibility may vary according to the product, order, payment method and applicable Egyptian consumer protection requirements.
The final eligibility, return period, exclusions, shipping responsibility and refund procedure should follow the official Vivaldi Egypt terms applicable at the time of purchase.
These terms should be finalized and legally reviewed by Vivaldi Egypt before the website goes live.
Need Help With a Return?
We're here to help.
Contact our customer support team with your order details and we'll guide you through the next steps.
Contact Us →